CAPABILITY IS DEFINED AS THE “SUM OF ALL THINGS THAT ENABLES AN ORGANISATION TO DELIVER SERVICE”.

ISEC Service Delivery Framework

Our model will assist our people map our client’s requirements so as to ensure that we consistently strive to exceed their expectation.

Our service delivery model consists of all the organisational elements required to be taken into consideration when planning and responding to client requirements and service provisions.

This provides a common framework within which we set policy and identify and describe key elements required in order to meet contract obligations. Ultimately facilitating communication, a collaborative and true and successful business partnership.

Our service delivery model includes:

  • Resources and Workforce Allocation and Planning
  • Business processes
  • Facilities and equipment
  • Information and communication technology
  • Knowledge bank
  • Contract Management
  • Accountability and Governance